WE ACCEPT RETURNS WITHIN 3 DAYS OF THE ARRIVAL DATE (NO EXCEPTIONS). THE ITEM HAS TO BE IN THE EXACT CONDITION AS IT WAS WHEN IT LEFT OUR OFFICE. WE DO NOT ACCEPT USED OR DAMAGED RETURNS AND ANY SUBMITTED TO US WILL BE IMMEDIATELY RETURNED TO THE BUYER. WHEN RETURNING MERCHANDISE, YOU WILL ONLY RECEIVE A CREDIT FOR YOUR FULL PAYMENT MINUS 7% RESTOCKING FEE. WE DO NOT ALLOW EXCHANGES UNLESS WE SHIPPED THE WRONG SIZE OR MODEL. BUYER PAYS RETURN SHIPPING COSTS. ALL SNEAKERS MUST BE DOUBLE BOXED FOR PROTECTION. PLEASE CONTACT US FOR RETURN AUTHORIZATION BEFORE SENDING ANYTHING BACK.